Customer Relationship Management
A good customer relationship management (CRM) solution will give you quick, easy access to centralized customer and prospect information. Not just contact information, not just call history information, but the in-depth, up-to-date communications history you need to nurture your prospect relationships, close sales, inspire customer loyalty, and streamline all your customer-facing activities. The best CRM solution for you is the one that adds integration with Sage Accpac accounts receivable data to its list of award-winning features: SageCRM for Sage Accpac ERP.
SageCRM for Sage Accpac ERP
SageCRM for Sage Accpac ERP is an easy to use, fast to deploy, feature-rich CRM solution providing enterprise-wide access to vital customer information—anytime, anywhere. With SageCRM for Sage Accpac ERP, you can better manage your business by integrating field sales, internal sales, customer care, and marketing information.
Take complete control of your sales pipeline by empowering sales teams to effectively manage, forecast and report on all phases of the sales cycle.
Marketing Automation
Track the ROI of your marketing programs by automating, tracking and analyzing every marketing campaign, from one-time e-mail communications to multi-faceted marketing programs.
Customer Care
Make the most of every customer interaction by ensuring customer satisfaction and even allowing your customers to help themselves.
Access and Synchronisation Options
Microsoft Outlook Integration
Why ever leave Outlook? SageCRM for Sage Accpac ERP runs within the framework of your Microsoft Outlook and has complete, two-way synchronisation with Outlook contacts, calendar (appointments) and tasks, in addition to enhanced e-mail integration.
Wireless PDA Access
The benefits of real-time access to your CRM solution are numerous and can have a positive impact on your business performance and profits.
Offline Synchronisation
A comprehensive CRM solution enables organizations to guarantee their sales and customer care professionals have access to critical data - regardless of whether or not they have an internet connection.
Advanced Features
SageCRM for Sage Accpac ERP has sophisticated Automated Process Workflow and Customization capabilities as well as Computer Telephony Integration, Web Self Service and more
E-Marketing by CommuniGator, a Sage Software Endorsed Solution
E-Marketing uses data from SageCRM to deliver targeted HTML messages with dynamically produced content to select contacts in your target lists. Upon delivery, you can instantly see who opens your e-mails or clicks on your links. In addition, our software platform offers a full-featured survey solution. 'Bounced' e-mails and unsubscribe requests are automatically update in the SageCRM contact record, saving you mundane data entry. As the contact record is updated with open clicks, survey responses and much more are captured as CRM data, giving you more precise groups to target, such as all those who have not read the last three newsletters you've sent out.
E-Marketing Highlights
- Mass e-mail delivery
- Open and click through monitoring
- Automatically update 'unsubscribe' bounces and mark them as spam
- Simple to use HTML editor that accommodates external templates
- Spam-checker for all outbound e-mail
- Able to deliver personalized dynamic content based on CRM values
- Auto A/B test function to increase success rates
